FAQs
Frequently Asked Questions (FAQs)
A. Yes, absolutely! At Talal Mobiles, we take your privacy and security very seriously. All information you share during checkout is encrypted and accessible only to authorized staff.
Our team follows strict data protection policies to ensure your personal and payment details remain safe.
If you have any questions regarding online order security, feel free to contact us at CONTACT NOW
Q. How do I place my order?
A. Placing your order at Talal Mobiles is quick and easy:
Click on the product you wish to buy.
Tap on “Add to Cart.”
You can add more products by browsing and repeating the process.
Click on “Cart” in the top menu.
Review your items and click “Proceed to Checkout.”
Fill in your billing details and confirm your total cost.
Click “Place Order.”
Once your order is placed, you’ll receive a confirmation email and a verification call from our team.
We also offer Cash on Delivery (COD) for your convenience.
Q. How do I cancel an order on Talal Mobiles?
A. You can cancel your order by logging into your account.
Guest users can call our customer helpline during working hours or cancel their order during the confirmation call before dispatch.
Q. What is your Replacement Policy?
A. At Talal Mobiles, we believe in customer satisfaction and product quality.
If you receive a damaged, defective, or incorrect product, you can request a replacement within 3 days of delivery.
To qualify for replacement:
The product must be unused and in its original packaging.
You must provide proof of purchase and unboxing video/images for verification.
Once approved, a new item will be shipped to you at no additional cost.
We currently do not offer refunds, only replacements for eligible products.
For more details, please visit our Replacement Policy page or contact our support team at CONTACT NOW
Q. What is your shipping cost?
A. At Talal Mobiles, our delivery charges depend on your order total:
📦 Orders below Rs. 10,000 → Delivery charges are Rs. 500
🚚 Orders above Rs. 10,000 → Delivery charges are Rs. 1,000
We deliver all over Pakistan using trusted courier services to ensure safe and timely delivery right to your doorstep.
Q. Which courier service do you use?
A. We deliver all orders through Leopard Courier Service, one of Pakistan’s most trusted and reliable delivery networks.
Q. How long does delivery take?
A. Orders from Talal Mobiles are usually delivered within 3 working days after your confirmation call.
We always strive to ensure fast, safe, and hassle-free delivery to your doorstep.
Q. How can I order an out-of-stock product?
A. You can pre-order any out-of-stock product by contacting us through call, WhatsApp, or email. Our team will notify you as soon as your desired product becomes available.
